ITz Support

1-855-688-7400

Refund Policy

Refunds may be granted up to 7 days from purchase

ITz Support provide "partial refunds" to Customers up to 7 days from the day of purchase on certain circumstances, after mutually agreed with customer. ITz Support provides a transparent online resolution procedure for settling disputes and make alternative suggestions for resolving such requests.

Note: For refund, Customers have to provide a valid reason for claiming a refund.
If Customer purchased a Single Incidenrt Support Plan, than refunds are granted till 24 hours from the time of purcahse, after 24 hours of purchase ITz Support will normally decline to grant any refund, except in special circumstances.

Between 7 – 30 days after date of purchase

After the first 7 days have elapsed, a refund request will normally not be accepted unless there are convincing reasons justifying a refund..

During this period, ITz Support will usually require a Customer to provide a satisfactory explanation as to why a refund is merited and why the request was not made earlier.

ITz Support may still consider the validity of refund claims up to a period of 40 days from the date of purchase and may issue a partial refund at its absolute discretion.

After 30 days purchase is deemed to be final

After a period of more than 30 days since the date of purchase, the transaction will be regarded as final. ITz Support will normally decline to grant a refund, except in special circumstances.

Subscriptions and recurring charges

Ongoing subscriptions and recurring charges may be cancelled at any time. The cancellation will take place as from the next period of billing. A cancellation will only cancel future billings.

The above time periods relating to refunds will also apply in respect to each subscription or recurring charge payment.


Overriding terms

For products and services sold through ITz Support , this refund policy will normally override any statements to the contrary contained on a product or service provider’s web site or terms and conditions of sale.

A refund can only be credited to the original account from which payment was made. If such account is closed, then no refund can be granted.

ITz Support may take steps to restrict customers that make repeated purchases and requests for refunds from making further purchases through ITz Support.


Dispute resolution procedures

The ITz Support dispute system is designed to help both vendors and customers resolve disputes in a polite and amicable manner. Failure or delay in dealing with dispute processes may result in the matter being decided by ITz Support .


Other reasons for cancellation

ITz Support reserves the right to cancel a transaction in order to comply with credit card industry regulations, payment processor and banking rules, or the need to comply with legal requirements, intellectual property rights, court orders and law enforcement agencies.

Refunds may also take place as a result of a processing error, technical problem, chargeback, threat of chargeback or any fraudulent transaction or situation which ITz Support reasonably considers to be potentially fraudulent, unlawful, or in breach of ITz Support ’ prohibited items & DCMA policy or privacy policy.


Agreement to these terms

Use of the ITz Support platform to purchase or sell items requires your agreement to our Refund Policy. This policy may be updated from time to time, so you should check back regularly.


Questions about the Refund Policy

In case if you have any unresolved queries with regards to ITz Support’s Refund policy, please get in touch with the company at info@itzsupport.com.